The Lord of Bass business operation and shipping warehouse hours are Monday through Friday, 9 AM to 5 PM Pacific Standard Time (Closed on national U.S.A. holidays and weekends.)
Our Shipping Policy at A Glance:
- We ship ALL orders within 1-3 business days
- All shipments leave our facility at 12 PM (PST)
- There is no weekend pickup or delivery for One-Day or Two-Day Shipping methods
- All shipments include an email confirmation of a tracking number.
*PLEASE NOTE: Please visit the designated shipping web site after 5 P.M. Pacific
Standard Time (PST). If you are currently viewing the tracking number immediately after the email was generated you will retrieve an INVALID tracking number. Tracking information will update on the website once the package is picked up by the courier.
SHIPPING DELIVERY DETAILS
The Lord of Bass strives on one day processing and shipping and most of the time orders processed before 12 AM (PST) usually ships out NEXT BUSINESS DAY.
If you would like a guaranteed delivery date, please choose an upgraded shipping method that fits your needs.
*Please note that these are general delivery times estimated by the shipping carrier and estimated arrival times can change at any given time.
FREE SHIPPING DETAILS
Some of our products include free shipping and for the most part ship via USPS with either First Class Mail, depending on your location and the shipping costs involved (at the discretion of our Shipping Department). Larger orders will ship with standard FedEx Home Delivery (or FedEx Ground for non-residential addresses), and USPS Priority Mail, unless you choose to upgrade your shipping method during checkout.
FEDEX ARRIVAL TIMES
- FedEx Ground / Home Delivery — 2 to 5 Business Days (in the continental U.S.)
- FedEx Standard Overnight — Next Business Day by 3pm (to most non-rural areas)
- UPS Ground — 2 to 6 Business Days (in the continental U.S.)
- FedEx SmartPost— 2 to 7 Business Days (in the continental U.S.)
USPS ARRIVAL TIMES:
- USPS First Class Mail — 2 to 6 Business Days
- USPS Priority Mail — 1 to 3 Business Days
- USPS Express Mail — 1 to 2 Business Days
* USPS transit times are estimated and cannot be guaranteed.
Once The Lord Of Bass has handed the package over to USPS or FedEx, it is now their responsibility. We do not guarantee transit times, if you are experiencing issues with your package in transit, please contact USPS directly at 1-800-275-8777 or FedEx at 1-800-463-3339.
Most small items and international orders ship via USPS with either First Class Mail or Priority Mail, depending on your location and the shipping costs involved (at the discretion of our Shipping Department). Larger orders will usually ship with standard FedEx Home Delivery (or FedEx Ground for non-residential addresses), unless you choose to upgrade your shipping method during checkout.
Invalid shipping addresses on our system will not be shipped until we contact you to verify the correct shipping address.
Couriers (FedEx, UPS) do not deliver to P.O. Boxes. A physical address is required for courier shipments. All orders shipping to P.O. Boxes will be sent U.S. Mail. In addition, please note that Domestic & International rates subject to change without notice.
PACKAGES MARKED AS DELIVERED AND NEVER RECEIVED
In the event your package has been lost, please file a claim through USPS by calling 1-800-275-8777 or FedEx at 1-800-463-3339. A package USPS or FedEx has marked as “Delivered” to the shipping address on file will not qualify for reimbursement. Please contact us if you need us to further investigate the issue.
PACKAGES RETURNED TO SENDER
Packages that are returned to us due to an incorrect address provided by customer or are refused will either be refunded after arriving back to us or customer will have to pay to have it shipped back. By agreeing to all of the above, we strongly urge to carefully look at your order before making the final completion of your purchase.
Please be aware that if you are purchasing from us you are responsible for customs duties, taxes, brokerage and handling fees. Most international orders encounters delays due to the destination’s customs processing. The Lord of Bass is not responsible for these additional fees and will not pay duty charges.
QUESTIONS OR CONCERNS
If you have any questions or concerns feel free to contact us.
Thank you for shopping with us!